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Contact us

If you would like to contact us please call our Customer Support Team.

We’re here Monday to Friday, 9.00am–5.30pm. Calls to our Customer Support line are free from landlines and mobiles within the UK. Call charges may vary on other numbers listed. Please note calls may be recorded.

Customer Support: 0800 953 0197

Customer Support (International): 44 1268 448666

Alternatively you can write to us at:
Architas Multi-Manager Limited
PO Box 10939
Chelmsford, CM99 2XU

How do I make a complaint?
If you would like to make a complaint, please write to us at:

Architas Multi-Manager Limited
PO Box 10939
CM99 2XU

If you would like to make a complaint to Architas by telephone, please call us on:

Customer Support: 0800 953 0197

Customer Support (International): 44 1268 448666 

Details of our complaints process are available on request. If we are unable to resolve an issue to your satisfaction, you will, in most circumstances, have the right to refer your complaint to the Financial Ombudsman Service at the following address:

Financial Ombudsman
E14 9SR

Call: 0800 023 4567 or 0300 123 9123 (call rates may vary) or email:

Making a complaint will not prejudice your right to take legal proceedings.

Press enquiries
For all press enquiries, please contact PR Manager Tony Cox on: 07824 371 319 (call rates may vary)  or by email: 
Email communication is not encrypted or secure and could be intercepted and read. Please do not include any personal or confidential information in any reply.

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