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Contact us

If you are not sure who you need to speak to, start with our Customer Services team. They will be able to deal with your enquiry or direct you to the appropriate person. You can reach us via email, telephone or mail.

Customer Services: 0800 953 0197
Monday - Friday 9.00am - 5.30pm; calls may be recorded and calls are free from landlines and mobiles within the UK.

Customer Services (International): 44 1268 448666 
Monday - Friday 9.00am - 5.30pm; calls may be recorded.

Alternatively you can write to us at: 
Architas Multi-Manager Limited
PO Box 10939
Chelmsford, CM99 2XU

How do I make a complaint?
If you would like to make a complaint, please write to our Customer Services Manager at:

Architas Multi-Manager Limited
PO Box 10939
Chelmsford
CM99 2XU

If you would like to make a complaint to Architas by telephone, please call:

Customer Services: 0800 953 0197
Monday - Friday 9.00am - 5.30pm; calls may be recorded and calls are free from landlines and mobiles within the UK.


Customer Services (International): +44 1268 448666 
Monday - Friday 9.00am - 5.30pm; calls may be recorded.

Details of our complaints process are available on request. If we are unable to resolve an issue to your satisfaction, you will, in most circumstances, have the right to refer your complaint to the Financial Ombudsman Service at the following address:

Financial Ombudsman
London
E14 9SR

Call: 0800 023 4567 or 0300 123 9123 (call rates may vary) or email: complaint.info@financialombudsman.org.uk 

www.financial-ombudsman.org.uk

Making a complaint will not prejudice your right to take legal proceedings.

Press enquiries
For all press enquiries, please contact PR Manager Tony Cox on: 07824 371 319 or by email: Tony.cox@architas.com 
Email communication is not encrypted or secure and could be intercepted and read. Please do not include any personal or confidential information in any reply.

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