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If you are not sure who you need to speak to, start with our Customer Services team. They will be able to deal with your enquiry or direct you to the appropriate person.

For client administration queries please contact the IFA contact centre on:

Customer Services:  0800 953 0197
Monday - Friday 9.00am - 5.30pm; calls may be recorded and calls are free from landlines and mobiles within the UK.

Customer Services (International): +44 1268 448666
Monday - Friday 9.00am - 5.30pm; calls may be recorded.

Architas Broker Desk:  0207 562 4900
Call our Broker Desk for technical fund queries. Monday - Friday 9:00am - 5.00pm; calls may be recorded.

If you require any further information please complete and submit the form below. 

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Any personal information you supply to Architas via this website (and by other means) will be treated in accordance with GDPR and other applicable legislation intended to protect your personal information and privacy. Please refer to our full Privacy Policy

Alternatively you can write to us at:

Architas Multi-Manager Limited
PO Box 10939
Chelmsford
CM99 2XU

Please note we are unable to accept dealing instructions for Individual Savings Accounts (ISAs) or any customer changes over the telephone. These must be in writing.


Press enquries 
For all press enqueries, please contact PR Manager Tony Cox on: 07824 371 319 or by email: tony.cox@architas.com 

(This e-mail communication is not encrypted or secure and it could be interecepted and read. Please do not include any personal or confidential information in any reply).

For all other enquiries, please call the Architas Reception on:
 0207 562 4800 Monday - Friday 9.00am - 5.00pm; calls may be recorded.

How do I make a complaint?

If you would like to make a complaint, please write to our Customer Services Manager at:

Architas Multi-Manager Limited
PO Box 10939
Chelmsford
CM99 2XU

If you would like to make a complaint to Architas by telephone, please call:

Customer Services: 0800 953 0197
Monday to Friday 9.00am - 5.30pm; calls may be recorded and calls are free from landlines and mobiles within the UK.

Customer Services (International): +44 1268 448666
Monday to Friday 9.00am - 5.30pm; calls may be recorded.

Details of our complaints process are available on request. If we are unable to resolve an issue to your satisfaction, you will, in most circumstances, have the right to refer your complaint to the Financial Ombudsman Service at the following address:

Financial Ombudsman
London
E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123 (call rates may vary) 
or Email: complaint.info@financialombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Making a complaint will not prejudice your right to take legal proceedings.

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